FAQ - For Shoppers

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HDME is HandMade, everything HandMade.
We are an online craft market for people who make and sell handmade goods and for people who want to purchase handmade goods from local South African individuals and businesses. Think of it like going to the local craft market on the weekend and browsing through hundreds of handmade items, except you get to do it from the comfort of your home.

You've found something you like? That's great!
The next step is adding it to your cart by clicking the Add to Cart button. To view your cart, click the cart symbol at the top right of the page. Next click the Checkout button, here you'll either have to create an account with us or if you have one already then log in. Add your shipping address, select your shipping method and then select your payment method and enter your payment details. If you're concerned about security you have no need to worry, our payment methods are safe and secure.

Our shop owners want their products to reach you just as much as you want them to get to you. Therefore the seller that you purchased from will provide you with a tracking number for your product so you can make sure it's heading in the right direction.

Do you have a question for a seller about their products? Or perhaps you'd just like to make a new friend.
Either way, you can find a sellers contact details under the Meet The Sellers page. Click on the sellers profile and you'll find their contact details there.

Did you like what you bought? Leave a review for the seller on their seller profile page under the Feedback button.

Is your product damaged? Due to the fact that every item sold on HDME is unique and handcrafted and sold by multiple shops please take note of the sellers policies on their profile page before purchasing an item. If the shop does allow returns, then feel free to contact them and describe the issue with the product.

We are a proudly South African online craft market place, therefore at the end of the day we still use Rands (ZAR) as our base currency. If you are trying to purchase in another currency don't worry! Our currency converter updates twice daily to ensure that the conversion rate is up to date.

Don't you mean why SHOULDN'T you buy through us?
When you go to a local craft market you get to meet the owner/seller of the shop personally. We have brought that to the online world of shopping by focusing on the shop owners and allowing you as the buyer to get to know them a little better. HDME isn't just an online shop, it's a community. You get to find great handmade products, find new ideas and inspiration as well as use it as a place to buy your raw products to make your own handmade items.




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